Refund policy

In case you have received a damaged product, please do not worry. Send us an email at info@essentialbody.in with the images of the damaged product within 48 hours of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is applicable. 

We do not accept returns on opened products. Once opened, your product is ineligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. We also request you provide us with a receipt or proof of purchase.

To start a return, you can contact us at info@essentialbody.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@essentialbody.in

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged. You have 48 hours from the time the product is delivered to you.

If you receive the wrong item please notify us within 48 hours of receiving the delivery so that we may rectify the order.

 Exceptions / non-returnable items

For safety and hygiene purposes, we categorically do not accept returns on any opened products. All products once purchased as ineligible for returns except for the reasons stated above.

All bespoke and customized orders are ineligible for returns and exchanges.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Cancellation

Please mail us at contact info@essentialbody.in for any cancellation requests. We can only cancel orders if they haven’t been processed by our warehouse or shipped i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it. Personalised/customized orders once placed cannot be cancelled under any circumstances.